![]() AirBNB customer service tried to look for alternate accommodation and as usual, didn’t find anything. When we asked the host for help, he said “Take it, or get out”. Really? This “couch” was not even a sofa bed. So we got in touch with the host saying where is the fourth person supposed to sleep? His reply was “There’s a couch in the living room”. When we arrived there, there was a double bed and a single bed. Finally, we decided to check out and move to a hotel and after a few days AirBNB refunded our money. We contacted AirBNB customer support about the unhygienic conditions and creepy vibes and they couldn’t do anything. The first one was in Mexico when we checked into a house that looked like it was haunted. So far, we’ve had three really bad experiences with AirBNB. One would expect that they’d have halfway decent customer service by now. That’s pretty sad for a company that is valued at over $25 billion. This can be varying levels of scary depending on which country you are in and what your situation at the moment looks like. Our AirBNB experience can be summed up as: It’s great when everything goes well, if things go wrong, AirBNB will never help you out and you are on your own. But our bad experiences have always been because of AirBNB’s absolutely terrible customer service. We only look for hosts with good reviews, great pictures, and almost always stay in independent apartments. However, every good experience we’ve had has been because we are always very careful with where we choose to stay. ![]() In these five years, we’ve had some good experiences and some bad. ![]() We’ve been using AirBNB for almost 5 years now.
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